We’ve summarized the key points here. The full policy with all details can be found just below.
📦 Shipping & Exchanges (Short Version)
Processing: Orders ship within 2–4 business days from Denver. Tracking included.
All Sales Final: No refunds.
Exchanges Only: 14 days from delivery for size swaps or equal-value goods. Items must be unworn, with tags, in original packaging.
Buyer Pays Return Shipping: $8.50 domestic (international varies).
Defective/Wrong Items: Contact us within 7 days and we’ll make it right.
📜 Terms & Conditions (Short Version)
Using our site = agreeing to our terms.
Prices, products, and availability may change anytime.
All sales are final; see our Exchange Policy for details.
Content, designs, and logos belong to Life On Top Design—please don’t copy without permission.
Colorado law applies; disputes handled in Denver courts.
🔒 Privacy Policy (Short Version)
We collect your info (name, email, shipping details, order history) to fulfill orders and improve your experience.
We don’t sell your data—ever.
Data is shared only with trusted services like Shopify, carriers, and payment providers.
You can request access, correction, or deletion of your data anytime.
Marketing emails are optional—unsubscribe anytime.
Shipping, Return/Exchange Policy
Overview
We’re a small apparel brand focused on quality. All sales are final. We do not accept returns for refunds. We do, however, offer exchanges for a different size or for another item of equal value, subject to stock availability and the conditions below. This policy does not limit any rights you may have under applicable consumer protection laws.
Shipping
Processing time
Orders ship within 2–4 business days from Denver, Colorado (preorders ship on their stated release date).
We’ll email tracking once your label is created.
Shipping methods & rates
Carrier and speed are shown at checkout.
Free shipping or promotions (when offered) will be clearly marked at checkout.
Address accuracy
Please double-check your shipping address at checkout. We aren’t responsible for shipments delayed or lost due to incorrect addresses. If a package is returned to us as undeliverable, we can reship after collecting the new postage cost.
Lost, stolen, or delayed packages
Once an order is marked Delivered by the carrier, risk of loss passes to the recipient. If your tracking stalls or you suspect loss/theft, contact the carrier and then email us—we’ll help where we can, but carrier investigations control next steps.
International orders (if enabled)
Duties, taxes, and import fees are the recipient’s responsibility and are not included in our prices or shipping charges. Customs delays are outside our control.
Exchanges (No Returns for Refund) Window
You have 14 days from the date you receive your order to request an exchange.
Eligibility
Items must be unworn, unwashed, unaltered, free of odors/deodorant/makeup/pet hair, with all original tagsattached, and in the original packaging.
You must provide the order number and proof of purchase.
Final sale still applies—exchanges are only for size changes or a swap to another item of equal value, subject to availability.
Non-exchangeable: gift cards, sale/markdown items, limited “final drop” items (if marked), and any item not meeting the condition standards above.
How to request an exchange Email colbin@lifeontopdesign.com within 14 days with your order number, item, desired size or the equal-value item you want, and photos if helpful. If approved, we’ll issue instructions and a return authorization (RMA) with a prepaid label. A $8.50 return shipping fee (domestic) will be deducted/charged per exchange label (subject to change based on carrier rates). International rates vary. Ship the item back within 7 days of approval. Items sent without prior approval may be refused.
Processing your exchange
Once received and inspected (typically 2–5 business days), we’ll ship your requested exchange or issue a store credit of equal value if your requested item is unavailable.
We allow one exchange per order to keep things fair and fast for everyone.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item:
Email colbin@lifeontopdesign.com within 7 days of delivery with your order number, a description of the issue, and clear photos of the product and packaging.
If confirmed, we will repair, replace, or provide store credit at our discretion and cover shipping in these cases.
Damage from normal wear, improper care/washing, or accidents is not covered.
Order Changes & Cancellations
We start working on orders quickly. If you need to change size, color, or address, email colbin@lifeontopdesign.comimmediately. We can’t guarantee changes once an order is in processing or has shipped.
Care & Fit
For best results and longevity, follow the care label on your garment. Reference the Size Chart found on Life On Top Design website before purchase. If you’re unsure about fit—we’re happy to help you select the right size and reduce unnecessary shipments, just send over an email to colbin@lifeontopdesign.com.
Legal Note
Nothing in this policy is intended to exclude, limit, or modify any consumer rights that cannot be excluded under applicable law. Where required by law (e.g., for goods that are faulty or not as described), you may be entitled to a remedy, which may include repair, replacement, or a refund.
Website:www.lifeontopdesign.com Business: Life On Top Design LLC (“Life On Top Design,” “we,” “us,” or “our”)
By accessing or using our website, purchasing products, or interacting with our services, you agree to these Terms and Conditions. Please read them carefully. If you do not agree, you must not use our website or purchase our products.
1. Eligibility & Use of Website
You must be at least 18 years old (or the age of majority in your jurisdiction) to make a purchase.
You agree to use this website only for lawful purposes and in compliance with all applicable laws and regulations.
We reserve the right to refuse service, cancel accounts, or cancel orders at our sole discretion.
2. Products & Availability
We strive to display accurate product information (including colors, sizing, and descriptions). However, variations may occur due to photography, display screens, or dye lots.
All products are subject to availability. We may limit quantities, discontinue items, or change product details at any time without notice.
3. Pricing & Payments
All prices are listed in U.S. Dollars (USD) unless otherwise stated.
Prices are subject to change without notice.
Payment must be made in full at the time of purchase using the payment methods available at checkout.
You agree that all billing and payment information provided is accurate and authorized.
4. Shipping, Exchanges & Final Sale Policy
Please review our Shipping & Exchanges Policy (above) for details on processing times, shipping fees, and procedures.
All sales are final. We do not offer refunds.
Exchanges are permitted within 14 days of receipt, subject to the conditions outlined in our Shipping & Exchanges Policy.
We are not responsible for delays, losses, or damages caused by carriers, customs, or incorrect shipping information provided at checkout.
5. Intellectual Property
All content on this website—including text, logos, graphics, product photos, and designs—is the intellectual property of Life On Top Design LLC or our licensors.
You may not copy, reproduce, distribute, or exploit any content without our prior written consent.
6. User Accounts (if applicable)
If you create an account, you are responsible for maintaining the confidentiality of your login information and restricting access to your account.
You agree to accept responsibility for all activities that occur under your account.
7. Limitation of Liability
To the fullest extent permitted by law, Life On Top Design is not liable for any indirect, incidental, or consequential damages arising from your use of our website, services, or products.
Our total liability for any claim related to your purchase will not exceed the price paid for the product in question.
8. Warranties Disclaimer
All products are sold “as is” without any warranties, express or implied, except as required by law.
We do not guarantee that our website will be error-free, uninterrupted, or free of harmful components.
9. Governing Law
These Terms are governed by and construed under the laws of the State of Colorado, without regard to conflict of law principles.
Any disputes shall be resolved in the state or federal courts located in Denver, Colorado.
10. Changes to Terms
We reserve the right to update or modify these Terms at any time.
Continued use of the website or purchase of products after changes constitutes acceptance of the new Terms.
Effective Date: September 27, 2025 Website:www.lifeontopdesign.com Business: Life On Top Design LLC (“Life On Top Design,” “we,” “us,” or “our”)
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or purchase our products.
By using our site, you consent to the practices described below.
1. Information We Collect
We collect the following types of personal information:
Payment Information: processed securely through Shopify Payments or other integrated providers (we do not store full credit card numbers).
Order Details: items purchased, purchase history, and transaction records.
Technical Data: IP address, browser type, device information, and cookies to improve site performance and personalize your experience.
Communications: when you contact us via email or sign up for marketing updates.
2. How We Use Your Information
We use your information to:
Process and ship your orders.
Communicate with you about your purchase, exchanges, or support requests.
Improve our website, services, and customer experience.
Send marketing communications (only if you opt-in).
Comply with legal obligations and prevent fraud.
3. Sharing Your Information
We do not sell your personal data. We may share it only in the following limited situations:
Service Providers: with Shopify, shipping carriers, payment processors, and trusted partners who help operate our business.
Legal Requirements: if required by law, regulation, legal process, or government request.
Business Transfers: if we undergo a merger, acquisition, or asset sale, your data may be transferred.
4. Cookies & Tracking Technologies
Our site uses cookies, pixels, and similar technologies to:
Enable basic site functionality (cart, checkout).
Analyze traffic and usage to improve performance.
Deliver relevant marketing (if you opt-in).
You can adjust cookie settings in your browser. Disabling cookies may limit some site features.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described above, comply with our legal obligations, and resolve disputes.
6. Your Rights
Depending on your location, you may have the right to:
Access your personal information.
Correct inaccurate data.
Request deletion of your personal data.
Opt-out of marketing at any time by clicking “unsubscribe” in our emails.
California Residents (CCPA): You have the right to request disclosure of what personal data we collect, the right to request deletion, and the right to opt-out of the sale of personal data (we do not sell data).
European Residents (GDPR): You have the right to object to processing, request data portability, and lodge a complaint with your local data authority.
We take reasonable administrative, technical, and physical measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, contact us and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.”
10. Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us: 📧 colbin@lifeontopdesign.com📍 Denver, Colorado
